Privacy Policy

Effective and last updated: August 24, 2026

1. Who we are

This website is operated by Nantong Jintulian Supply Chain Co., Ltd. ("AIWOGLO", "we", "us"), a company based in China. For personal information handled through aiwoglo.com, AIWOGLO is the data controller or equivalent responsible business. You may contact us through the Contact Us page.

2. Scope

This policy applies to aiwoglo.com, its member accounts, direct-store checkout, contact forms, and customer-service functions. It does not govern Walmart.com or another third-party website opened from our links; those services publish their own privacy notices.

3. Information we collect

• Account and contact information: your name, email address, telephone number, language preference, email-verification status, and an irreversibly derived password hash and salt. We never store your readable account password or the readable form of an email-verification token.
• Enquiries and support: your enquiry, chat messages, product questions, and files or photos you choose to send.
• Order information: products, shipping contact information, delivery address, order status, PayPal payment reference, shipment tracking, and inventory-reservation status. We do not store full payment-card numbers or PayPal credentials; PayPal handles payment credentials.
• Technical and security information: IP address where needed for bot, abuse, fraud, and service-security prevention, device or browser information, country code supplied by our hosting network, requested page, referring website host, time, and a pseudonymous visitor identifier derived from IP address and browser information.
• Cookies and browser storage: secure account and administration login cookies, plus functional local storage for the shopping cart, dismissed promotion notices, and chat continuity.

4. How and why we use information

We use personal information to answer questions and provide support; prepare quotations; create, confirm, modify, fulfil, ship, return, exchange, or refund orders; provide tracking; prevent fraud, spam, misuse, and security incidents; maintain site operations and aggregate traffic statistics; comply with accounting, tax, customs, consumer-protection, and other legal obligations; and establish or defend legal claims.

Where applicable, our legal bases include performing a contract or taking requested pre-contract steps, complying with law, our legitimate interests in operating and securing the service and serving customers, and consent where the law requires it. You may withdraw consent at any time without affecting earlier lawful processing.

5. AI customer service and translation

If AI customer service is enabled, a configured AI service may process the text you submit to answer common questions, identify relevant knowledge-base material, detect language, and translate messages. If you request a human agent, the conversation and translations may be forwarded through WeCom so our staff can respond. AI responses may be imperfect; do not submit payment credentials, passwords, passport numbers, or unnecessary sensitive information. AI chat is not used to make decisions that produce legal or similarly significant effects, and human assistance may be requested.

6. When we share information

We share only what is reasonably necessary with service providers and recipients such as:

• Cloudflare for website hosting, security, Turnstile bot protection, media delivery, databases, storage, operational logs, and native delivery of essential transactional and account-security emails;
• PayPal for payment processing, payer approval, fraud prevention, compliance checks, refunds, and shipment tracking notifications;
• SF International, its last-mile partners, customs agents, and relevant authorities for delivery and customs clearance;
• the configured AI provider and WeCom for automated support, translation, and human handoff;
• professional advisers, auditors, insurers, law enforcement, regulators, courts, or a buyer of the business where legally required or reasonably necessary.

Walmart receives information directly from you when you place an order on Walmart.com and acts under its own terms and privacy notice.

7. International transfers

AIWOGLO operates from China and serves buyers internationally. Your information may therefore be processed in China and in countries where our service providers, carriers, or their infrastructure operate. Where applicable law requires it, we use contractual, organisational, or other recognised safeguards for cross-border transfers.

8. Cookies and local storage

We use secure, HTTP-only cookies for member and administration sessions. Shopping-cart, promotion, and chat continuity data may be stored locally in your browser. Turnstile may use necessary security signals to distinguish people from automated abuse. We do not currently use advertising cookies or sell or share personal information for cross-context behavioural advertising. You can clear site data through your browser, although doing so may sign you out and reset your cart or preferences.

9. Retention

• Member account information remains while the account is active and for a reasonable period afterwards where needed for security, disputes, or legal duties. Expired or revoked login sessions are periodically deleted.
• Contact enquiries and customer-service conversations are normally kept for up to 24 months after the last interaction, unless deleted sooner or needed longer for an order, dispute, security investigation, or legal obligation.
• Security and operational logs are normally kept for up to 90 days, subject to the hosting provider configuration and a longer period where an incident must be investigated.
• Order, PayPal payment-reference, shipping, return, and accounting records are kept for the period required by applicable tax, accounting, customs, e-commerce, warranty, and dispute laws.
• Browser local storage remains until it is cleared, expires, or is replaced by the website.

We may retain anonymised or aggregated information that no longer identifies an individual.

10. Security

We use proportionate technical and organisational measures, including encrypted transport, access controls, secure administration cookies, rate limiting, restricted service credentials, pseudonymous traffic statistics, and Cloudflare network protections. No online service can guarantee absolute security, so please use caution when deciding what to send.

11. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or portability; withdraw consent; and complain to a competent data-protection authority. We may need to verify your identity and may retain information where law permits or requires it.

European Economic Area, United Kingdom, and similar jurisdictions

You may object to processing based on legitimate interests, request restriction, and receive portable data where the legal conditions apply. You may complain to the supervisory authority where you live or work, or where you believe an infringement occurred.

California

Where the California Consumer Privacy Act applies, California residents may request to know, correct, or delete covered personal information and receive equal service when exercising a right. AIWOGLO does not sell personal information and does not share it for cross-context behavioural advertising. We do not use or disclose sensitive personal information for purposes that trigger a right to limit under the CCPA.

Submit a request through our Contact Us page and state that it is a privacy request. An authorised agent may submit a request where permitted, subject to verification.

12. Children

This site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

13. External links

Links to Walmart, carriers, social platforms, or other websites are provided for convenience. Their privacy and security practices are controlled by those organisations. Review their policies before providing information.

14. Changes to this policy

We may update this policy when our services, providers, or legal obligations change. The current version and effective date will remain available on this page. For a material change, we may also provide a notice on the website or through an appropriate contact channel.

15. Contact

For a privacy question or rights request, contact Nantong Jintulian Supply Chain Co., Ltd. through the AIWOGLO Contact Us page. Please write “Privacy request” in your message and specify the country or region associated with your request.